Funding and Investing

• For the same term, could the investment duration be different?

  Yes, depending on the date of investment the exact duration of your investment can differ in days. For example, if you started investing on the 8th March 2024 for a term of 6 months, your funds will be invested for 6 calendar months. 6 calendar months from 8th March 2024 ends on 8th September 2024 which is a non-business day. This would mean the investment will mature on the next business day which is 9th September 2024. Between 8th March 2024 and 9th September 2024, there are 185 days and hence your investment will earn returns for 185 days.
  
  For another person whose investment started on 12th March 2024, the 6 calendar months end on 12th September 2024 which is a business day. Between these 2 days, there are only 184 days and hence the investment  will earn returns corresponding to 184 days.

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• What does it mean when it shows investment starts soon?

   

  Firstly, Syfe invests your funds in time deposits with leading banks in Hong Kong giving you competitive fixed returns.   Funds received before 9 AM HKT on a business day will be invested on the same day. Funds received after 9am HKT will be invested on the subsequent business day. To illustrate, any funds received by Syfe today after 9 AM HKT and tomorrow at  9 AM will be invested tomorrow afternoon, provided tomorrow is a business day. If you fund on a weekend or a public holiday, funds will be invested on the next business day.  Once the investment is successfully made, you will receive an email notification. Please note that this email is purely informational, requiring no further action on your part.

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• After adding funds to Cash+ Fixed HKD, how long will it take me to move my funds out if needed?

  Syfe is making the user experience around Cash+ Fixed HKD seamless by investing funds added into a fixed investment automatically. This allows your funds to be invested and you can earn returns without any delay.

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• Am I able to transfer funds from other portfolios to Cash+ Fixed HKD?

  Yes, you may transfer funds from any of your active managed portfolios to Cash+ Fixed HKD before the funds are locked. We will wait for all the ongoing transactions to be completed before the investment begins – this experience will be similar to funding any Managed portfolio on Syfe. Once funds are processed into the app, the investment will get automatically locked and prepared for investment to start soon.  If you wish to add additional funds, you can do so by creating and funding into a new Cash+ Fixed HKD investment.

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• What happens to my investment once I fund? Do I need to lock in the rate?

  From the day you make the investment until the time your funds are processed, if the rate remains the same or has increased, your funds will get invested automatically at the prevailing rate. This ensures you get the best available rate at all times. If the rate had dropped by the time your funds are processed, your funds won't be automatically invested. You will be notified of the rate decrease and given the choice to lock in at the current rate, withdraw funds, or re-allocate to another portfolio.

   

  Kindly be aware that only funds received prior to 9 AM HKT on a business day will be invested on the same day. Funds received after 9am HKT will be invested on the subsequent business day. To illustrate, any funds received by Syfe today after 9 AM HKT and tomorrow before 9 AM  will be invested tomorrow afternoon, provided tomorrow is a business day. If you fund on a weekend or a public holiday, funds will be invested on the next business day.

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• Can I top up or withdraw my money before the end of the term?

  After the Cash+ Fixed HKD is funded and invested, you will not have the option to make withdrawals until the fixed term ends.
  
  We will reach out to you if we identify subsequent top-ups made into the same investment after funds have been locked and invested. You may create a new Cash+ Fixed HKD investment and let us move the funds into that or have the funds sent back to you. We also recommend you edit the transfer plan to avoid this scenario in the future.
  
  By creating multiple Cash+ Fixed investments, you create a “ladder” of maturity dates for your multiple Fixed investments, giving you the flexibility to access funds and take advantage of fluctuating interest rates.

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