Support centre

How can we help you invest better?



  • You can contact our client support team via email at, or give us a call between 9:00 am and 6:00 pm Monday through Friday. You can reach us by phone at +852 2833 1017.

    Alternatively, you may also chat with us through our Live Chat service on the Syfe app and web dashboard.

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  • You can schedule an appointment with our friendly advisors through this link. The consultation can be done either over a phone or video call.

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  • If you need to make a complaint about our services, you can email our Complaint Officer ( or seek assistance from the Financial Dispute Resolution Centre (FDRC) (

    Please provide your client ID with a detailed description of the complaint so that we can record and investigate it. We will contact the customer within seven working days to explain and communicate the solution.

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Still need help?

Reach out to our customer support team at any time