Support centre

Contact

• Who do I contact if I need help?

  You can contact our client support team via email at support.hk@syfe.com, or give us a call between 9:00 am and 6:00 pm Monday through Friday. You can reach us by phone at +852 2833 1017.

  Alternatively, you may also chat with us through our Live Chat service on the Syfe app and web dashboard.

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• How do I get in touch with a wealth advisor?

  You can schedule an appointment with our friendly advisors through this link. The consultation can be done either over a phone or video call.

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• What should I do if I have a complaint?

  If you need to make a complaint about our services, you can email our Complaint Officer (compliance.hk@syfe.com) or seek assistance from the Financial Dispute Resolution Centre (FDRC) (fdrc@fdrc.org.hk).

  Please provide your client ID with a detailed description of the complaint so that we can record and investigate it. We will contact the customer within seven working days to explain and communicate the solution.

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