Support centre

How do I set up a standing instruction / recurring transfer?

• How do I set up a standing instruction / recurring transfer with Hong Kong's local banks?

  Kindly refer to the hyperlinked guides for detailed instructions on how to set up a standing instruction for the following banks.

  • Standing instruction for Standard Chartered
  • Standing instruction for Citi Bank
  • Standing instruction for East Asia
    
  • Standing instruction of Mox Bank

  You will need to head to their branches to set up the standing instruction for the following banks, please contact the following banks for further details.

  • Hang Seng Bank
  • Bank of China
  • DBS Bank

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• How do I amend or cancel my standing instruction?

  You will be able to amend or stop any recurring transfers you have set up through your bank by logging in to your banking platform and making the changes directly there.

  If you require assistance on amending or cancelling your standing instruction, please kindly contact your bank for more information as different banks may have different instructions for doing so.  

  Please note that making a full withdrawal of your Syfe account does not automatically cancel the standing instruction you created. You will need to cancel your standing instruction through your banking platform to stop future fund transfers.

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• Will Syfe automatically debit funds from my bank account?

  We will never automatically debit funds from clients' bank accounts. For us to receive client funds, clients must either do a manual transfer using FPS payment or Bank transfer, or set up a standing instruction directly with their bank. 

  Because standing instructions are set up by you directly through your banking platform, making a full withdrawal of your Syfe account does not automatically cancel the standing instruction you created.

  Furthermore, we do not have the authorization to make any changes to our clients' standing instructions, given the fact that these were set up through our clients' respective banking platforms.

  Please check the below article for further details.

  How do I set up a standing instruction / recurring transfer with Hong Kong's local banks?

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