Please note that the withdrawal process differs slightly for Cash+ Fixed and other portfolios. Below are the steps to withdraw funds, along with important information to ensure a smooth process.
To withdraw from Cash+ Fixed
You can only submit your withdrawal request on the maturity day after 1:00PM HKT. Follow these steps:
1. Login Syfe App
2. Tap “Cash Management”
3. Tap the matured Cash+ Fixed
4. Tap “Transfer Options”
5. Select ”Transfer to other portfolio” or “Withdraw funds”
> For "Withdraw funds", choose to withdraw to "Cash Balance" or "Bank account".
To withdraw from Syfe portfolio (excluding Cash+ Fixed)
1. Login Syfe APP
2. Tap “Portfolios”
3. Select the portfolio you wish to withdraw from
4. Tap “Manage”
5. Select “Withdraw funds”
6. Select withdraw to “Cash balance” or “Bank account”
>You will receive a confirmation email once we have received your withdrawal request.
Note:
- Partial Withdrawals: You can withdraw up to 90% of your portfolio's value. To take out more than 90%, submit a full withdrawal by selecting “FULL” at the top.
- Processing Time. The time to complete varies by portfolio, because your holdings need to be sold. See "How long does it take to withdraw funds from my Syfe portfolio?"
- Fees for USD Withdrawals: Syfe does not charge withdrawal fees. However, if you are withdrawing USD to a non-HSBC bank account, intermediary or receiving banks may apply additional charges with around HKD 55. For more details, please refer to: Are there fees for making a withdrawal?
- Currency Matching: When withdrawing to a bank account, withdraw in the currency that matches your bank account (HKD to an HKD account, USD to a USD account). A mismatch can cause processing delays.
- Cancelling. You can cancel a portfolio withdrawal while it is still in the "requested" status. See "How to cancel a withdrawal request?"
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