Support centre

What happens to an account when a customer passes away?

• What happens to an account when a customer passes away?

  In the unfortunate event of a customer’s demise, family members who wish to withdraw investment sums from the customer’s account will be required to provide the following documents to Syfe:

  1. Original Death Certificate; and
  2. Original Grant of Probate (if there is a will) or Letter of Administration (if there is no will).

  View more
• What is a Letter of Administration?

  If a client has passed away without a will, the Letter of Administration is a legal document that authorizes an individual to be the administrator of the deceased’s estate, and administer and distribute the estate according to the Intestate Succession Act. 

  Kindly refer to the following website for more information:

  https://www.immd.gov.hk/eng/services/birth-death/Registering_a_death.html

  View more